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1.Capacity:
Dedicated inbound volume to 35,000 hours per month.
Shared inbound volume to 54,000 hours per month.
Outbound volume to 28,000 hours per month.
2.Operating Environment: ATM Network Infrastructure,
155 Mbps Broadband Network.
- Fore
Systems (Marconi),
ATM Switch: ASX-200BX ATM Core Switch, supports T1, E1,
J2, DS3, E3, 155 Mbps SONET/SDH (both UTP Cat 5 and Fiber),
and 622 Mbps OC-12/STM-4c ATM, as well as Circuit Emulation
and Frame-to-cell interworking solutions.
- Primary
Server: Intel Silka-Cabrillo Chassis, Quad Pentium
III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot
Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard
Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet
Server Card, Three hot swappable power supplies, NT Server
4.0, Service Pack 6, SQL 7.0.
- Backup
Server: Intel Silka-Cabrillo Chassis, Quad Pentium
III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot
Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard
Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet
Server Card, Three hot swappable power supplies, NT Server
4.0, Service Pack 6, SQL 7.0.
- Application
Server: Intel Silka-Cabrillo Chassis, Quad Pentium
III Xeon Processors, 2 GB of ECC RAM, Hard Raid 5, Hot
Swappable Fujitsu Ultra Wide SCSI 18 GB 10,000 RPM Hard
Drives, ATM IML Artemux Server Card, Intel Pro 100 Ethernet
Server Card, Three hot swappable power supplies, NT Server
4.0, Service Pack 6, SQL 7.0, Office 2000 Professional.
- Replication
Server: Intel chip set, Pentium III 550 Mhz, 512 ECC
RAM, 13 GB SCSI HD, ATM IML Artemux Server Card, Intel
Pro 100 Ethernet Server Card, NT Server 4.0, Service Pack
6, SQL 7.0.
- NT
Switch Server: Intel chip set, Pentium III 550 Mhz,
512 ECC RAM, RAID 5, Hot Swappable 9.1 GB, Ultra Wide
SCSI HDs. Two Dialogic D480SC-2T1, One Dialogic D240SC-T1,
DSP rsrc-32 ports, ATM IML Artemux Server Card, Intel
Pro 100 Ethernet Server Card, Two hot swappable power
supplies, NT Server 4.0, Service Pack 6, SQL 7.0.
- Proxy
Server: Intel chip set, Pentium III 550 Mhz, 512 ECC
RAM, 13 GB SCSI HD, ATM IML Artemux Server Card, Two Intel
Pro 100 Ethernet Server Card, Windows Server 2000.
- Server
Cabinets: Two APC Netshelters 3000R UPS with Powerchute
Battery Back-up.
- Workstations:
Intel chip set, Pentium II 350 Mhz, 320 SDRAM, ATX, WD
Caviar 4.3 GB EIDE HD, Toshiba 24X CD-ROM, ATI AGP Graphics
Accelerator Card, Expert 8 MB, ATM IML Artemux Client
Card, NT Workstation 4.0, Service Pack 6.
- Center
Directors:
Intel chip set, Pentium II 350 Mhz, 768 SDRAM, ATX, WD
Caviar 4.3 GB EIDE HD, Toshiba 24X CD-ROM, ATI AGP Graphics
Accelerator Card, Expert 8 MB, ATM IML Artemux Client
Card, NT Workstation 4.0, Service Pack 6, Office 2000
Professional.
- Ethernet
Switch: Intel Express 510T 24 Port 10/100 Switch
3.Operating
Hours:
Inbound: 24/7/365 / Outbound:
5 a.m. to 9 p.m. PST/ 365
4.Technology:
BCCPRO Capabilities:
- Automatic
Call Distribution. Skills & Rules Base Routing.
- Predictive
Dialing. Interactive Voice Response.
- Voice
Recognition. Fax.
- E-mail.
Web Self-Service.
- Web
Chat. Web Collaboration
- .Web
Callback. Unified Management.
- Monitoring.
Unified Reporting.
- Recording.
Graphical Scripting.
- Dynamic
Provisioning. Multimedia Blending.
- Multi-Site
Support. Remote Agent Support.
5.Cubicles:
Interior Concepts cubicles with soundproof walls.
6.Call
Center Ambiance: Soundproof walls & ceiling with
Auralex acoustic 4” studiofoam pyramids.
7.Number
of Stations: 65 stations/48 stations active.
8.Chairs:
Sit-On-It-Chairs, Complete range of precise adjustments.
Adjustable 5 to 5 degrees, forward & back tilt, fixed
"T" arm, ergonomically designed for extended multitasking
use.
9.Head
Sets: Plantronics H51N Supra, Monoaural, Super-soft
Ear Cushion, Noise-Canceling (N), with Quick Disconnect,
3-foot cable with clothing clip. AC Power Adapter.
10.Monitors:
ViewSonic Q41 & Q71 Optiquest.
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